Privacy Policy

Introduction

Eagle Repair Service LLC ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Request a service quote or schedule an appointment
• Create an account in our client portal
• Contact us via email, phone, or our contact form
• Subscribe to our newsletter

This information may include your name, email address, phone number, business name, service address, and equipment details.

Automatically Collected Information

When you visit our website, we may automatically collect certain information, including your IP address, browser type, device information, and pages visited.

How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process and complete service requests
• Send you service-related communications
• Respond to your inquiries and customer service requests
• Send promotional communications (with your consent)
• Analyze website usage to improve user experience
• Protect against fraudulent or illegal activity

Information Sharing

We do not sell your personal information. We may share your information with:

• Service providers who assist in our operations (payment processing, email services)
• Professional advisors (lawyers, accountants) as needed
• Law enforcement or government agencies when required by law
• Business partners with your consent

SMS Messaging Privacy

By submitting this form and signing up for texts, you consent to receive text messages from Eagle Repair Service at the number provided, including messages sent by autodialer. Consent is not a condition of purchase. Msg & data rates may apply. Msg frequency varies. Unsubscribe at any time by replying STOP or clicking the unsubscribe link (where available) and no further messages will be sent. Reply HELP for help. Information will not be shared with third parties for marketing or promotional purposes.

Eagle Repair Service will be collecting opt-in verbally from their customers. The customers will be able to opt in to receive messages either in person at their physical location, or over a phone call if the customer calls. When a customer is registered for the first time, they are asked to provide the phone number, and staff is trained to ask If the customer would like to opt in to SMS-based billing notifications, appointment reminders, dispatch notifications and job completion surveys. They will be verbally informed that "Message and data rates may apply", "Message frequency may vary", and they can "text HELP for support or more information and STOP to unsubscribe at any time and no further messages will be sent." They will also be informed that their phone number will not be shared with third parties for marketing or promotional purposes.

Software Platform Provider

The website, client portal, and related software used to deliver our services are built, hosted, and operated by Gaazzeebo (the "Platform Provider") on behalf of Eagle Repair Service LLC. To provide and maintain these services, the Platform Provider collects, processes, and securely stores the information described in this Policy using cloud infrastructure and third-party service providers (for example, hosting, database, payment processing, email, and messaging providers).

The Platform Provider acts as a service provider / data processor for Eagle Repair Service LLC and handles your information solely to operate, secure, support, and improve the platform and the services provided through it. The Platform Provider does not sell your personal information.

If you have questions specifically about how the platform stores or processes data, you may contact us using the details in the "Contact Us" section below and your request will be routed to the Platform Provider as appropriate.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure.

Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information
• Opt-out of marketing communications
• Withdraw consent where applicable

Cookies

We use cookies and similar tracking technologies to enhance your browsing experience and analyze website traffic. You can control cookie preferences through your browser settings.

Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.